Job Title: Outside Sales Representative – Australia & New Zealand

Reports To: General Manager – Americas & Oceania Region

Job Purpose
This position is based in Australia, ideally in Melbourne, Sydney or the surrounding areas. The OSR, Australia & New Zealand is responsible for outside sales of LUCID Vision Labs products within the defined territory. The OSR, Australia & New Zealand will be expected to develop new customer relationships while maintaining and growing existing business to meet or exceed defined territory sales goals. Input and maintain accurate and up to date records of activities in company’s CRM. Work with other teams within the organization to further promote and develop Lucid Vision Labs to a top tier supplier in the Machine Vision industry. The employee will need to represent the company’s core mission and values.

Duties and Responsibilities
· Assist and educate the customer in all the technical features and benefits of our products and match them to customer requirements
· Negotiate pricing in accordance with Company policy and guidelines
· Meet or exceed sales goals be working cooperatively with the sales team and paying attention to both customer retention and new customer growth.
· Obtain guidance and input from the OSR’s to help accurately forecast future sales growth and set realistic sales targets
· Ensure that the proper customer information is entered and maintained in the CRM for internal teams to properly conduct resource planning.
· Understand and communicate the status of each customer project and ensure all internal teams involved are kept informed.
· Foster strong, trusted relationships with existing customers by traveling to customer sites and engaging in regular calls to ensure we are meeting their needs and retaining their business.
· Develop new business by attending tradeshows, make new contacts over email, and conduct product demonstrations to potential future customers.
· Provide feedback to Product Management / Engineering teams on customer requirements / feature requests and potential products that would assist in further developing Lucid Vision Labs business.
· Stay on top of industry trends to identify potential market opportunities for supporting company growth. Examples include walking a tradeshow, conducting market and technologies research, attending technical trainings.
· Collaborate with the marketing team to improve marketing materials and demonstrations based on feedback you are getting from our customers and from the market as a whole.
· Perform other related duties as required.

Qualifications/Education/Skills
· Minimum 5 years of technical sales/application background
· OEM customer management background / skills
· Conscientious and assiduous – support and commit to actions need to be taken care of.
· Knowledge of CRM systems and MS Windows programs (Office, Word, Excel, Outlook)
· Self-motivated – ability to work with minimal supervision
· Ability to travel throughout Australia & New Zealand (travel to customer meetings, tradeshows etc.)
· Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
· Post Secondary Degree (Engineering or Business)

Job Title: Junior Application Engineer

Reports To: Application Engineering Manager

Job Purpose
Together with the Engineering teams, Product Management team and the Sales and Marketing teams, the Junior Application Engineer will set the course for the product success and ensure a positive customer experience. The Junior Application Engineer will advise and support LUCID customers in all technical questions about LUCID products, understand specific customer requirements to help provide service-oriented examples and solutions, and will establish the important interface between our development, product management, sales and the customer.

Duties and Responsibilities

• Help customers with deep technical questions related to LUCID products
• Assist customers in troubleshooting their technical issues including product support, application support and 3rd party knowledge during product integration.
• Work with the Sales team to ensure the customer’s experience is positive in all stages of the Sales process.
• Establish a point of technical contact with customers to enhance relationship which includes learning their usage scenario, taking requirements, translating to feature requests when necessary. Write examples for the customer’s feature requests as needed to demonstrate how they were implemented.
• Coordinate with Engineering team to reproduce, diagnose and resolve technical issues.
• Verify upcoming software and firmware releases for feature updates and bug fixes, then follow up with customers accordingly.
• Work closely with Product Management and Product Marketing clarify product or customization requirement and product improvement.
• Issue RMAs for defective and failed product for repair, replacement, and return.
• Create and update product documentation on Tech Ref Manuals, App Notes based on customer use cases, Knowledge Base articles to explain common scenarios, etc.

Qualifications/Education/Skills

• A post-secondary degree or corresponding education/training with focus on electrical engineering, electronics, computer science, or similar
• C, C++, C# programming skills and with Visual Studio debugging techniques
• Familiar with Linux development environments
• Industry knowledge in the field of machine vision is an asset
• Sales affinity and experience in working with customers
• A precise, independent, systematic and solution-oriented approach is one of your personal strengths
• Solid MS Office skills
• Good team work ethic, outspoken with an ability to learn
• Fluent and professional English verbal and written communication skills
• Salary range for this role: CAD$55,000 to $70,000 annually. Our salary range displaced on this job posting reflects the minimum and maximum target for new hire salaries for the position in Canada. Within the range, individual pay is determined by job-related skills, experience, relevant education, or training.

Job Title: Outside Sales Rep

Reports To: General Manager – Americas

Job Purpose
This position is based in headquarter or US. The Associate OSR is responsible for outside sales of LUCID Vision Labs products within the defined territory. The Associate OSR will be expected to develop new customer relationships while maintaining and growing existing business to meet or exceed defined territory sales goals. Input and maintain accurate and up to date records of activities in company’s CRM. Work with other teams within the organization to further promote and develop Lucid Vision Labs to a top tier supplier in the Machine Vision industry. The employee will need to represent the company’s core mission and values.

Duties and Responsibilities
• Promote and educate customers on technical features and benefits of Lucid Vision Labs’ products.
• Guide customers to products of best all-around fit.
• Establish and maintain expectations around delivery, pricing, commitments, product function.
• Meet or exceed sales goals by working cooperatively within the sales team. Focus on both customer retention and new customer development.
• Input and maintain accurate customer forecast for production planning and sales goal input.
• Input accurate contact/account information and detailed interaction records into company CRM.
• Foster strong, trusted relationships with customers via on sites visits and regular emails/calls to ensure Lucid Vision Labs is meeting/exceeding customer’s/prospect’s needs and expectations.
• Follow up and qualify company generated leads.
• Develop and cultivate own leads via company/contact research, i.e., LinkedIn, etc.
• Develop knowledge of machine vision technology, market & competitors.
• Provide customer/prospect feedback to Product Management to assist in future product development.
• Attend relevant industry tradeshows and conduct market research for education and new customer prospecting.
• Exhibit at relevant regional tradeshows (with support & collaboration from other Lucid Vision Labs team members).
• Collaborate with Lucid Vision Lab’s team to develop business and better service customers.
• Report business development efforts to manager & peers.
• Provide excellent customer service.
• Follow pricing strategy specified by General Manager in order to maintain company margin goals.
• Perform other related duties as required.

Qualification/Education/Skills
• 2+ years of technical business to business sales
• Knowledge of the machine vision industry and image sensors, camera sales experience
• Excellent written & verbal communication skills
• Excellent presentation skills
• Proficiency with Microsoft Office Suite products & CRM
• Self-motivated – ability to succeed autonomously
• Team Player with technical sales experience
• Ability to travel throughout Americas region (travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments
• Post-Secondary Degree (Engineering or Business)